Terms of Use & Service.

1. Acceptance and business use

By using this website, booking a call, accepting a proposal, or authorizing us to begin work, you agree to these Terms of Use and Service (“Terms”). If you act for a company, you confirm that you have authority to bind that company. Our services are intended for businesses, not personal or household use.

A signed proposal, order form, or other written service agreement may add to these Terms. If it expressly conflicts with these Terms, the specific written agreement controls for that subject.

2. What we provide

The exact scope is confirmed during discovery and onboarding. Depending on the agreed plan, our work may include:

• campaign strategy, setup, launch, management, and optimization;
• advertising creative, copy, targeting, and offer testing;
• lead capture, routing, reporting, and CRM integrations;
• automated follow-up systems when specifically agreed; and
• consultation about lead handling and campaign performance.

We do not provide transportation services, act as your sales team, or promise to close shipments for you. Your team remains responsible for quoting, follow-up, customer service, and closing work.

3. Your 30-day free trial

Unless a written launch plan says otherwise, the trial begins when the first agreed campaign goes live and runs for 30 calendar days. During that period:

• there is no setup fee or Movers Accelerator agency fee;
• you remain responsible for ad spend and any approved third-party platform or software costs;
• you may ask us in writing to pause or stop at any time; and
• you are not required to continue into a paid service after the trial.

A pause may affect performance and does not automatically restart or extend the 30-day trial unless we agree in writing. Before any paid continuation, we will provide the management fee, ad budget, billing schedule, and scope in writing. We will not charge a post-trial agency fee unless you accept that paid plan.

4. Advertising budget and later fees

Advertising spend is separate from our agency fee. Unless we agree otherwise in writing, you fund advertising directly through your own account with Meta or another advertising platform. Platform charges, taxes, currency conversion, and other third-party costs are your responsibility and are not refundable by Movers Accelerator.

We will work within the ad-spend limit agreed during discovery or onboarding. Any pricing after the trial must be stated in a written proposal or service agreement before billing begins. Paid service is month-to-month unless that written agreement clearly says otherwise.

5. Your responsibilities

To let us set up and operate the campaign, you agree to:

• provide complete and accurate business information;
• attend onboarding and respond reasonably promptly to requests;
• provide the necessary account access, brand assets, approvals, and advertising funds;
• keep your offers, pricing, licensing, insurance, and service information accurate;
• contact and follow up with leads professionally and in a timely manner; and
• comply with applicable advertising, calling, texting, email, privacy, consumer-protection, and transportation rules.

Delayed approvals, missing access, insufficient ad funding, account restrictions, inaccurate information, or poor follow-up can delay launch and reduce performance.

6. Lead and service-area exclusivity

Leads generated through a campaign built for you will not be intentionally resold by Movers Accelerator to another client. We may also reserve one partner per agreed service area when that exclusivity is confirmed in writing and the campaign remains active.

Exclusivity does not mean a prospect has not independently contacted another provider, submitted information elsewhere, or changed their mind. No territory or service area is reserved until we confirm it in writing.

7. Performance and no guaranteed outcome

We provide marketing services on a good-faith, best-efforts basis. Results depend on factors outside our control, including your market, routes, offer, seasonality, competition, ad budget, platform decisions, response speed, and sales process.

Examples, projections, targets, lead-volume statements, and past performance are not guarantees of a particular number of leads, booked jobs, revenue, profit, or return on ad spend. A result is guaranteed only when a separate signed agreement states the exact guarantee and its conditions.

8. Accounts and platform access

You authorize us to use the account permissions reasonably needed to perform the agreed services. We will use that access for campaign setup, management, optimization, reporting, and related agreed work.

Advertising platforms, CRMs, phone providers, email providers, and other third parties operate under their own terms. We are not responsible for their outages, policy changes, rejected ads, suspensions, billing errors, data loss, or other decisions. We may pause work if continued activity could risk an account, violate a platform rule, or create a security concern.

9. Lead data and outreach compliance

Lead information may be used only for responding to the relevant inquiry, providing quotes, follow-up, and other lawful business purposes. You are responsible for honoring opt-out requests, maintaining appropriate records, and ensuring that your team's calls, texts, and emails are lawful.

If we operate an agreed outreach or follow-up system, you remain responsible for approving the offer, audience, claims, and messaging. Both sides agree to use reasonable safeguards for personal information and to notify the other promptly of a known security incident affecting shared lead data.

10. Intellectual property

You retain ownership of your business name, logo, customer data, advertising accounts, and materials you provide. You give us a limited license to use those materials only as needed to perform the services.

Movers Accelerator retains ownership of its pre-existing tools, templates, systems, methods, campaign structures, know-how, and reusable materials. Unless a written agreement states otherwise, we grant you a limited, non-exclusive license to use campaign deliverables while our services are active. Neither side may use the other's name or logo in a public case study without permission.

11. Confidentiality

Each side agrees to protect non-public business, customer, operational, pricing, and technical information received from the other and to use it only for the relationship described here. Confidential information may be disclosed to service providers who need it for the work and are subject to appropriate confidentiality duties, or when disclosure is legally required.

12. Pausing, cancellation, and termination

You may pause or stop the free trial at any time by written notice. Either side may also end the relationship if the other side materially breaches these Terms, fails to cooperate, creates a legal or platform-compliance risk, or does not provide required account access or advertising funds.

If you later accept a month-to-month paid plan, either side may cancel before the next billing cycle by written notice. Amounts already paid for a current service period are not prorated unless the written plan states otherwise. At termination, we may stop campaign management, automations, integrations, and access to agency-owned tools.

13. Refunds and payment disputes

Because no Movers Accelerator agency fee is charged during the free trial, there is no trial agency fee to refund. Advertising spend and third-party charges are paid for services delivered by those providers and are not refundable by us. Any refund terms for a later paid plan must be stated in that written plan.

If you believe a later charge is incorrect, contact us promptly so we can investigate and try to resolve the issue before a payment dispute or chargeback is filed.

14. Disclaimers

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” We do not warrant uninterrupted platform access, error-free integrations, lead accuracy, prospect responsiveness, or any specific business result.

15. Limitation of liability

To the fullest extent permitted by law, neither side will be liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for lost profits, revenue, business opportunities, goodwill, or data arising from these Terms or the services.

Movers Accelerator's total liability arising from the relationship will not exceed the agency fees actually paid to Movers Accelerator during the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited.

16. Client-provided materials and claims

You confirm that you have the right to use the names, logos, photographs, reviews, lists, claims, and other materials you give us. You are responsible for the accuracy and legality of your prices, offers, service claims, and customer-facing promises. You agree to be responsible for third-party claims caused by materials, instructions, or business practices you supplied or approved.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a lawsuit, both sides agree to give written notice of the dispute and make a good-faith effort to resolve it for at least 30 days. If it is not resolved, the state or federal courts located in Miami-Dade County, Florida will have exclusive jurisdiction, unless applicable law requires otherwise.

18. General terms

These Terms and any accepted written service agreement form the entire agreement about the website and services. If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. Neither side is responsible for delay caused by events beyond its reasonable control. Electronic notices, approvals, records, and signatures may be used for this relationship.

We may update these website Terms from time to time by posting a revised date. Changes apply prospectively and do not replace conflicting commercial terms in an already accepted written agreement unless both sides agree.

19. Contact

Questions, cancellation requests, or legal notices may be sent to team@moversaccelerator.com.